Reference

Our Legal Framework and Your Account Rights

x7ibaji operates under a defined set of legal terms that govern every account, transaction, and interaction on this platform. Whether you deposit via bKash, Nagad, or Rocket, or access support through our mobile channels, your use of this platform is subject to these terms.

Account EligibilityJurisdiction DependentbKash · Nagad · RocketPolicy TransparencyUser Rights
x7ibaji Our Legal Framework and Your Account Rights
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We take how we store and use your account data seriously. Every account is protected by session-based authentication, and sensitive actions — including withdrawal requests and contact detail changes — require OTP verification sent to your registered mobile number. We retain account data for as long as your account is active and for a defined period after closure, in line with our data retention policy. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time through our support channels.

OTP Verification

Withdrawals and account changes trigger an OTP to your registered mobile. This applies whether your account wallet is linked to bKash, Nagad, or Rocket — no exceptions.

Data Retention

We hold your account data for the duration of your active account and for a period following closure. You may request details of our retention schedule via email support.

Cookie Policy

We use session and analytics cookies to keep your account secure and understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Your Rights

You may request access to your data, ask for corrections, or close your account by contacting our support team. We process all such requests in line with our stated policy timelines.

REACH OUR POLICY TEAM

Contact Us About Legal or Account Queries

If you have a question about your rights under our terms, want to request a copy of your account data, or need clarification on how a specific policy applies to your situation, our support team is available through the channels below. For account-specific legal queries, live chat tends to get the fastest response. Email is better suited for formal requests that need a written record.

Live Chat Open the chat widget from your account dashboard for policy questions. Our team can walk you through how a specific term applies to your account in real time.
Email Support Send formal requests — including data access or account closure queries — to our support address. We respond to policy emails within our standard reply window.
Account Help Centre The help centre covers common legal and policy questions, including how to update account details, request data, or flag a terms concern without contacting support directly.

Legal Policy Questions Answered

These are the questions we hear most often about our legal terms, account eligibility, and data handling. If your question is not here, live chat or email support can help.

Account eligibility depends on your local law and the region you are accessing from. It is your responsibility to confirm that using this platform is permitted under the laws where you are located.

We retain your account data for a defined period after closure as required by our data retention policy. You can request the specific retention timeline by contacting our support team via email.

Yes. Submit a data access request through our email support channel. We will confirm receipt and respond within our standard policy window with the information we hold on your account.

Contact our support team via live chat or email and describe your concern. We treat data complaints as priority queries and will escalate to our policy team if the issue requires formal review.

The core platform terms apply equally to all users. Payment-specific rules — such as matching your registered mobile number on Rocket — are additional conditions layered on top, not replacements for our main terms.

Disputes are handled under our terms as published on this page. Where a conflict involves a payment provider like bKash or Nagad, the more restrictive rule between our terms and theirs applies to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.